Frequently asked questions (FAQ)

General questions

Where are the printed materials ordered from you produced? is a real Swiss print shop. All products are  «printed in switzerland».

Most of the printed products are manufactured in-house near Basel. Some products are produced by long-term partners from the region. Find out more about us and about Printed in Switzerland.

What is the difference between digital printing and offset printing?

Learn everything you need to know about the two printing processes, and which one is best suited to your needs.

I can't find the right print product or configure it to my liking.
What are my options?

Please contact us via the offer request.

How long does it take to receive my print products?

Learn more about our shipping methods and delivery times.

I am not satisfied with the delivered product. Where can I complain?

Please report us complaints directly through your customer account. We will contact you as soon as possible to find a suitable solution.

Print data, templates and production

What do I need to consider when creating my print data?

For a smooth production of your printed matter, please note our information about your print files.

For a product offered by you, I need the punching tear. Where can I get this?

More information about our print templates (PDF and EPS) can be found here

What is a bleed?

The bleed is the extra margin that runs around the final format of the layout. Learn everything you need to know about bleed. (in German)

What are the differences between the types of paper?

Depending on the print product you can choose different papers and grammages (paper thickness in grams per m2) from us: Uncoated natural or recycled paper, satin and gloss coated paper, or matte glossy. Learn more about paper types here. (in German)

I can not design and layout. What can I do?

With our layout service we design your printed matter individually and professionally. Learn more about our offer.

Or simply use our free design templates. We carry an extensive catalog of designs that you can edit and order directly online

What is a proof?

A control print is in digital printing a control print on original paper. For offset jobs, you will receive a «proof» that is not on the original paper. In any case, you will receive the control print by priority postmail.

On receipt and verification, you simply release the release to the print job in your customer account.